Frequently Asked Questions
Everything you need to know about your Birdfy shopping experience.
What shipping methods do you offer and how long does it take?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days, while expedited orders arrive within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I contact customer support if I have an issue?
Our support team is available via email at [email protected] or through our live chat feature on the website from 9:00 AM to 6:00 PM EST, Monday through Friday.